Frequently Asked Questions

We accept Cash, Direct Deposit, Direct Debit, Credit Card and Bpay so the choice is yours

So you have a speed problem. No worries just follow these steps and we will get a Network guru to check it out for you.
First you need to visit www.speedtest.net and check out the speed your receiving. Its always good to switch off ALL programs including torrent programs email clients and ALL web browsers except the one your doing the speedtest in

You can contact us via  support@reeds.net.au and We will have this done for you. Please view our current plans and tell us in the email what plan you want to switch to and we will do the work for you
To disconect your service we can do this for you if you emai support@reeds.net.au support@reeds.net.au OR calling us on 1300 73 444 5. Remember before disconnecting any service that you MAY be in a minimum connection period and if this is the case you may be subject toa Termination fee of upto 9.00
Our Telecom records are downloaded every hour direct from Telstra and all call information is correct. you should check with all family members who may of had access to your telephone service.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. All our Products and Services are covered under this Policy and you have the right to choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website or don’t perform as advertised.
Reeds Telecom use the the best Security features available including Firewalls and Security Certificates. Customer’s personal information is not kept on the Public Internet and only available to our staff to assist with customer support & billing. All your billing and customer information is encrypted and all attempts to view this data is recorded.